Our global customer support infrastructure delivers world-class services through our regional subsidiaries located in China, Japan, Korea, Singapore and Taiwan.
Each service center has a common goal: to provide comprehensive, seamless support, from system preparation, start-up, process integration and spares and post-warranty service packages through the warranty and post-warranty phases.
Our culture of innovation permeates all aspects of our customer relationships. So, as customers consider their next technology node migration or seek to avoid a looming technical obstacle, AMEC is right there with the vision, technology and process expertise to enable their success.
We think that the best defense is a good offense.This means rigorous preventive maintenance, a ready supply of critical parts and well-trained field engineers who proactively engage with customers to anticipate problems, minimize downtime and enhance overall fab productivity.
Our customers' worldwide manufacturing facilities never sleep, so we make sure our support teams are at the ready 24/7/365. Our teams are supported by a sophisticated web-based infrastructure to assure quick response on field issues. An efficient pipeline of quality spares is available through our network of best-in-class suppliers. They're primed to get us the highest quality parts, on time, for all regions and at the most competitive cost.
From system installation, start-up, and baseline calibration, to technical training, spares and post-warranty service packages, our service organization is fully committed to total customer satisfaction.
Quality and continual improvement are ingrained in every employee's daily activities, including product innovation, support, processes, and human resource development.
Adhere to the Philosophy of "always raise the bar, and there is always room for improvement when it comes to quality", AMEC pursues quality in providing high-performance products, excellent services, and competitive solutions that satisfy internal and external customer requirements.
AMEC is committed to the health and safety of our employees and customers, and to the environmental protections of the global communities where we work and our products in use. We recognize that by integrating sound environmental, health, and safety management practices into all aspects of our business, we can offer the safe and technologically innovative products and services while conserving and enhancing resources for future generations.
1. Create products that are safe in their intended use, conserve energy and materials, promote safety, and prevent pollution throughout the product life cycle including design, manufacture, use, and end-of-life management.
2. Work with our employees to maintain a healthy and safe workplace, and proactively reduce occupational injury and illness risks, and promote employee health and well-being.
3. Minimize any adverse environmental impact from operations and business practices through the effective use of management systems that continually improve EHS performance.
4. Meet or exceed all applicable environmental, health and safety requirements and regulations, and continuously evaluate EHS performance.
5. Ensure that all employees are aware of their role and responsibility to comply with AMEC's environmental, health and safety systems and policy.
Comply with regulations and fulfill social responsibility, ensure business continuity and development, maintain and improve the trust of customers and trading partners.
